Your customers send parts requests by email, phone, WhatsApp, fax and dealer portals. Prisma reads each one, finds the exact part for their machine, and sends a priced quote under your name. You pay a share of the parts revenue it brings in.
Example data. In production, Prisma runs on your catalog, your prices and your installed base.
Pick a channel to see what came in, what Prisma understood, which part it matched, and what it did next.
Prisma learns every machine you've shipped and every part that went into it. When it isn't sure, it asks the customer for a photo or passes the request to your team.
Emails, voicemails, WhatsApp photos, faxed POs and dealer orders. Attachments are read with OCR and image matching.
Machine, serial number, part, quantity, urgency and customer account, even from a message like "same as last time".
Serial number to as-built BOM to today's part number, following every replacement. Photos are compared with your parts images and drawings.
Their price list, stock in each warehouse, lead times and shipping cutoffs.
Quote in your template from your domain, follow-ups on day 2 and day 7, won orders written to your ERP.
When your team edits a quote, Prisma learns from it. Over time more quotes go out without review.
{
"channel": "phone",
"account": "Dayton bottling plant",
"machine": { "model": "LX-9 labeler", "serial": "7???" },
"symptom": "grinding noise, vacuum drum",
"part": "PMP-LX9-V vacuum pump",
"urgency": "line down",
"confidence": 0.81,
"route": "parts_specialist",
"reply": "sms: please send serial plate photo"
}
No license and no seats. A small monthly base and a share of the parts revenue Prisma quotes.
A free audit of your parts inbox. Then a 60-day pilot on one product line for a fixed fee. If it works, we move to base plus revenue share.
Rough estimate based on your inputs. The free audit gives you the real numbers.
We start from the files you already have. Direct connections come during the pilot.
The audit only reads. Nothing is sent until you approve the pilot.
Sent from your domain, on your template, at your prices.
A person approves every quote until you decide otherwise.
Your catalog and customer history are only used for your desk.
Give us read-only access to three months of your parts inbox. Five business days later you get a report like this one, with your numbers.
That's up to you. Quotes come from your domain in your format, and a person checks them until you decide otherwise.
Old machines are where it helps most. It learns from your manuals, drawings, BOMs and past orders. When it can't match with confidence, it asks the customer for a serial plate photo or sends the request to your team.
No. Forward your parts inbox, share a price list and a stock export, and send us your manuals. We connect to your ERP during the pilot.
No. It takes the retyping and chasing off their plate so they can focus on hard requests and key accounts.
Every quote Prisma sends is tagged. When it turns into an order in your ERP, it counts. You see the same numbers we bill on, every week.